Privacy Policy

Harmony House Technology Ltd is the exclusive distributor of Lightning IQ in Europe, Middle East, and Africa. This policy explains how personal data is collected, used, and shared for clients, partners, and site visitors.

Information we collect

• Business details (Name, Job Title, Company)
• Account details (Contact information, Login credentials where applicable)
• Communication data (Emails, Contact form submissions)
• Customer data (Information necessary for contract fulfilment)
• Technical information (IP address, browser type, aggregated site usage statistics)

Note: Some data may be anonymised or aggregated for analytical purposes.

How we use personal information

1. Delivering services and fulfilling contractual obligations
2. Providing customer support and technical assistance
3. Improving our services and website functionality
4. Complying with legal obligations and regulatory requirements
5. Communicating updates, newsletters, or service-related announcements

Sharing and disclosure

We may share your information with:

• Service providers and vendors who assist in our operations
• Affiliates and strategic partners for joint business purposes
• Legal authorities when required by law or to protect our rights
• Entities involved in business transfers (e.g., mergers or acquisitions)

Data security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no online system is fully secure.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, strictly in accordance with applicable laws, contracts, or service improvement needs.

Rights for EU, UK, and Swiss residents

You have the following rights regarding your personal data:

• Right to access your data
• Right to rectification of incorrect data
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to objection
• Right to data portability

Harmony House Technology acts as the data controller for most website and business contact data. To submit a GDPR request, please email us at info@harmonyhouse.uk with the subject line "GDPR Request".

Lawful basis for processing

• Performance of a contract
• Legitimate interests
• Legal obligations

International transfers

We may transfer data outside the EEA, UK, and Switzerland. When doing so, we utilise appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.

Your responsibilities

If accessing our platforms or services through an employer, please note that the employer controls the data and users should follow their internal data protection policies.

Contacting us