Harmony House Technology Ltd (“HHT,” “we,” “our,” or “us”) is the exclusive distributor of Lightning IQ in Europe, the Middle East, and Africa. We are committed to protecting the privacy of our customers, partners, and website visitors.
This Privacy Policy explains how we collect, use, and share personal information when providing Lightning IQ software and related services. It applies to our role as the EMEA supplier and support organisation for Lightning IQ. It also applies to visitors of our websites and people who contact us for demos, partnerships, or events.
By using our services or providing your personal information, you agree to the practices described in this policy. If you do not agree, please do not use our services or submit your information.
Information We Collect
For this policy, “personal information” means any data that identifies or can identify a living person. We collect the following types of personal information:
- Business Information: Company name, address, industry, and contact details.
- Account Information: Name, employer, role, contact details, login credentials (for SaaS customers), account settings.
- Communication Data: Emails, support requests, meeting notes, and other interactions.
- Customer Data: Information uploaded or processed within the Lightning IQ platform, subject to our contracts.
- Technical Information: Log data, system events, and performance metrics related to Lightning IQ usage.
We may anonymise or aggregate this data so it can no longer identify you.
How We Use Personal Information
We use your personal information to:
- Deliver and maintain Lightning IQ and related services.
- Provide support, respond to questions, and process requests.
- Improve our products and services.
- Meet legal and regulatory requirements.
- Communicate updates, news, and relevant product information.
Sharing and Disclosure
We share personal information with:
- Service Providers: Companies that help us operate Lightning IQ, including hosting, analytics, and technical support.
- Affiliates and Business Partners: Where relevant for delivering Lightning IQ or related services.
- Legal Authorities: When required by law, regulation, or to protect our rights.
- Business Transfers: If HHT is involved in a sale, merger, or transfer of assets.
Data Security
We use administrative, technical, and physical measures to protect your personal information. No data transmission over the internet is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as necessary to fulfil our contractual and legal obligations or to improve our services. You can request deletion of your data in line with applicable laws.
Rights for EU, UK, and Swiss Residents
If you are in the EEA, UK, or Switzerland, the GDPR and related laws give you rights, including:
- Access: See the personal information we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Ask us to delete your data, subject to legal or contractual limits.
- Restriction: Limit how we use your data in certain situations.
- Objection: Stop us from processing your data for certain purposes, including direct marketing.
- Portability: Receive your data in a portable format.
We are typically the “data controller” for the personal information described in this policy. To exercise your rights, email us with the subject “GDPR Request.” We may need to verify your identity before fulfilling your request.
If you have concerns about how we handle your data, you can contact your local data protection authority.
Lawful Basis for Processing
We process personal information on these legal grounds:
- Performance of a Contract: Delivering services to you or your company.
- Legitimate Interests: Running our business, improving services, ensuring security.
- Legal Obligations: Meeting regulatory and compliance requirements.
International Data Transfers
If we transfer personal data outside the EEA, UK, or Switzerland, we will use approved legal safeguards such as Standard Contractual Clauses to ensure protection.
Your Responsibilities
If you use Lightning IQ through your employer, your employer controls the data you provide in the platform. Contact them for details on their policies.
Your Choices
You may:
- Request access, updates, or deletion of your data.
- Opt out of non-essential communications.
Changes to This Policy
We may update this Privacy Policy. We will post the changes on our website and note the date of the update.
Contacting us
For questions or concerns about this Privacy Policy, please contact us at:
Harmony House Technology Ltd
Ingles Manor
Castle Hill Avenue
Folkestone
Kent
CT20 2DR
https://www.harmonyhouse.uk
Email: info @ harmonyhouse.uk